Return Policy for IGNOU.Shop
At IGNOU.Shop, customer satisfaction is our top priority. We strive to provide high-quality IGNOU assignments that meet your requirements. However, due to the nature of our products, we have specific guidelines regarding returns and refunds.
Eligibility for Returns
- Digital Products:
- All assignments are delivered in digital format and are not eligible for returns or exchanges.
- Exceptions may apply if the assignment file is incomplete, corrupted, or does not match the description provided at the time of purchase.
- Physical Products (if applicable):
- If you order a physical copy, returns will only be accepted in cases of incorrect or damaged delivery.
Refund Policy
- Digital Products:
- Refunds are only provided in the following cases:
- The wrong assignment was delivered.
- The delivered file is unusable or corrupted, and we are unable to replace it.
- Refund requests must be made within 7 days of purchase.
- Physical Products:
- Refunds will be issued if:
- The product is returned in its original condition.
- The return request is submitted within 7 days of receiving the product.
- Shipping charges are non-refundable.
Return Process
- Contact us at support@ignou.shop with your order details and reason for return/refund.
- Our team will review your request and respond within 3-5 business days.
- If approved, refunds will be processed within 7-10 business days to your original payment method.
Non-Refundable Situations
- Assignments purchased by mistake or due to changes in study preferences.
- Orders placed incorrectly without prior confirmation of assignment details.
- Claims made beyond the specified time frame of 7 days.
Contact Us
If you have any questions or require further assistance, please contact us:
- Email: support@ignou.shop
- Phone: [+91-9861882817]
We appreciate your understanding and cooperation.
Effective Date: [01.01.2025]